Do you know that the right business phone service can increase your revenue by 74%?
Yes, it is right. We all know that
the phone system is the spine of any business. It helps a business create a
communication channel within and outside the organization for smooth
functioning, team management, revenue generation, customer satisfaction, and so
on. The more reliable and robust your phone system is, the higher would be your
chance to emerge as the industry’s leader.
That is why one has to aim eagles’
eye while hunting down the phone service provider. With so many options,
choosing the one is indeed a tough job.
Here are some of the critical factors that need your attention while
choosing your future small business
phone number provider.
Is the cost
No matter what you purchase, the cost
involved is the first factor that needs your attention. The cost directly
depends upon which system you are choosing, types of services you are availing
and how many extensions you are asking for.
Cloud-based business phone systems
usually cost you less than an on-premise system. Plus, they demand nearly zero
maintenance. Starting from the hardware too after sales, everything will be
taken care of by the service provider itself, and you will pay an amount
monthly. This type of phone system is the best pick for small scale businesses.
On the other hand, on-premise virtual phone system comes with a hefty initial cost but proves as a great deal in the long run. Usually, it is an excellent pick for enterprise-level organizations.
you are going to buy a phone system, understand:
Once you understand these upfront
expenses, it’s time to pay attention to other expenses such as per call
charges, international call charges, and SMS charges.
Some business phone service providers
offer pre-made plans with some free calling minutes and SMS. They are usually
easy-on-the-pocket. As you are going to pay for these charges every month, make
sure you pick the one which offers the best deal.
planning to expand?
Each business wants to explore the
international market. The global market is appealing, revenue-oriented, and
offers ample opportunities. Thus, it is essential that your business phone
service provider should be offering its services at a global level. Those who
do can help you reduce your international operational cost. You can work with
the same exciting number on a global level. Plus, you can buy a local virtual
number of your future business hub at an affordable cost.
What set of
features do they offer?
Gone are those days when phones were
supposed to make/receive calls. Today’s environment demands more than this.
Answer your calls as quickly as possible; it should be able to send SMS and
make video calls. Also, you can record them for future references. So, it is essential that your phone system
should be having a specific set of features. We have explained a few for you.
This feature helps you to record a
call, save it on cloud-space, and extract data from it for various purposes. On
the other hand, it is necessary for record-keeping and quality and training
purposes. You can also set call recording preferences based upon your
requirements. It integrates well with the CRM system and helps you deliver
Call forwarding is an important
feature that every small business phone system should have to deliver par
excellence customer service. What this feature does is forward the incoming
call in case the current line is busy/unavailable/out of coverage area.
By using call forwarding, you can
forward your calls to any person or office number and make sure that not a
single call gets missed. It can also be
done based on employees’ shifts.
Interactive voice response is another
feature that your future business phone system should have without fail. This
feature helps your customers to reach their desired assistance easily.
This feature helps in making the
on-hold time period for callers a pleasant experience. You can set the
customized message and your business signature tune as your on-hold music. This
stops your customers to disconnect abruptly and increase customer interaction
by all means.
Other than these, features like call
queuing, voicemail, mobile app support, call distribution, and call extensions
are some additional features that your phone system should have.
For Example- If someone is in the UK and want to call the USA than they can use US virtual phone number
A phone system is what all sorts of
businesses need to reach out to the customers and business associates. It is
the foundation of a successful business. That is why each business should be
little conscious while choosing the business phone service provider.
The post What needs to be taken care while you are choosing a business phone system? appeared first on MyVenturePad.com.